We love hearing about your treatment experience(s) and value you sharing them! We also want our site to be a safe and trustworthy source. To help us with this goal, and to get your review published as quickly as possible, please be sure to follow these guidelines:
Reviews must be based on your first-hand experience.
We want to hear about your experience. This means no second-hand information, hearsay, rumors, or quotations from other sources in your review. Please, only provide reviews based on substantial experiences you’ve had with the treatment provider. Be sure to include enough detail in your review that other individuals and families will find it helpful.
Reviews must be real and relevant.
We want reviews by real people with real experiences with the treatment provider. Only former clients, loved ones of former clients, and referring professionals may leave a review for a treatment provider with whom they have interacted.
To be relevant, keep in mind that individuals and families are reading reviews to understand what the treatment experience may be like at a particular center. So, share details about your experience and avoid issues regarding politics, wider social issues, treatment debates, etc.
Reviews must be respectful.
Reviews give people the opportunity to share their voice with a broader audience. We want to maintain a respectful environment because we want your voice to be heard. This means refraining from disrespectful content, including the following:
- Defamation, libel
- Detailed drinking and using episodes*
- Hate speech
- Invasion of others’ privacy
- (that is, do not post other people’s personal information, such as phone number, email address, mailing address, etc.)
- Lies, exaggeration, impersonating others
- Name-calling, personal insults
- Phishing or malware sites
- Prejudiced language
- (against people on the basis of race, ethnicity, nationality, gender, gender identity, sexual orientation religion, age, disability, etc.)
- Sexually explicit content*
*It’s okay to talk about what life was like before recovery; please use discretion and do not include minute details or bragging about activity.
Eligibility to Write a Review
We want reviews to be trustworthy and helpful, so we limit eligibility to former clients, loved ones of former clients, and referring professionals who have first-hand experience with the treatment provider they are reviewing.
- A former client of the treatment provider—We want the full picture of a client’s experience, so a reviewer must not be actively enrolled in a program (with the exception of aftercare). Program completion is not required; in fact, we encourage you to include if you left early and why.
- A loved one of a former client of the treatment provider—We know a loved one will have a different experience than a client, but we still value their opinion. We want to hear how the provider treated them throughout the treatment process. A loved one can be anyone with a relationship to a former client (partner, father, mother, sister, brother, son, daughter, friend, etc.) who has had an experience with the treatment provider. So relationship + experience.
- A referring professional—We want to capture this angle of a treatment provider too. It is helpful not only for other professionals to see what working with a particular provider is like, but also for individuals and families to see if professionals trust a provider. A referring professional is a person whose job includes referring clients to treatment providers (e.g. doctor, psychiatrist, personal therapist, interventionist, nurse, lawyer). Again, the referring professional has to have an experience (or multiple) with the treatment provider they are reviewing. Employees or former employees of treatment providers may not leave reviews of their employer.
DOs and DON’Ts for Writing a Review
☑ Honestly report your experience
☑ Be relevant and respectful
☑ Be concise and to-the-point
Report someone else’s experience
Include personally identifiable information (phone number, email address)
Use HTML tags, excessive ALL CAPS or slang
☑ Relevant: It was important to me to detox without Suboxone, so I found this center’s approach really beneficial to my recovery because they accommodated my wish and provided a supportive, comfortable detox.
Irrelevant, disrespectful, all caps: People who are on SUBOXONE ARE JUNKIES. “REHABS” who prescribe it ARE DISHONEST.
Flagging a Review and Reporting Abuse
Reviews will have a clickable flag for you to report possible violations of the guidelines. After clicking the flag, you’ll then be prompted to enter the reason you believe the review violates the guidelines. If no flag link is available, you may email [email protected]—specify the location of the content and the reason you believe it violates our guidelines.
How Reviews Are Collected
Reviews are collected in two main ways:
1) eligible audiences are able to leave a review via a provider’s listing;
2) treatment providers are able to share the listing or review link with their former clients, loved ones of former clients, and referring professionals inviting them to participate in our review survey. No compensation of any kind can be given in exchange for a positive review (i.e. payment, discounts, reimbursements).
How Reviews Are Published
We will publish reviews as soon as possible. After we receive at least 3 reviews for a provider, then we will publish an average star rating at the top of the review section.
We will read reviews before publishing them.
Reviews will not be published upon clicking submit; we will read them before publishing. If a review does not match the guidelines, we will not publish them.
Under what circumstances will you take reviews down?
When a review is breaking guidelines or terms, then we will take it down. (Hopefully, we would not have put it up in the first place, but we are human after all.)
Updated 27th February 2020